FAQ

 

SHIPPING

 

How do I know if my order has shipped?

You will receive a shipping confirmation email from our shop on Etsy with your tracking number once your order has been shipped. Orders are subject to verification and acceptance before shipping.

 

What carrier do you use?

We use United States Postal Service (USPS) for all domestic and international orders. 

 

How do I get free shipping?

All United States orders will enjoy free shipping on every purchase. International orders are subject to a $15 shipping fee. 

 

Do you offer international shipping?

Yes! We can ship internationally to most countries. All international orders will be shipped through USPS International.

 

Do I have to pay customs and extra fees for shipping internationally?

All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. All fees are to be paid for by the customer at the time of delivery. Amor De Playa Jewelry does not have information on customs or duties and cannot estimate these charges. Please check with the proper local authorities before placing an order. Amor De Playa Jewelry is not responsible for non-paid import taxes, nor will Amor De Playa Jewelry issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.

 

Do you ship to PO boxes?

We can ship to any address including PO Boxes, however we cannot guarantee your supplier will accept your purchase. Please check with your PO Box regulations before purchasing. 

What happens if I refuse the package?

If you refuse a shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Amor De Playa Jewelry. This amount will be deducted from your merchandise refund.

 

Tracking shows my package has arrived, but I do not see it.

Occasionally carriers experience service disruptions that will result in delayed shipments. Please allow 5 business days for delay issues to resolve.

 

Do you replace lost or stolen packages?

We are unable to replace or refund lost or stolen packages. We recommend selecting a secure shipping location where someone is always present to receive deliveries. If you need to make a change to your shipping address, please email us at hello@chanluu.com as soon as possible. We’ll make our best attempt to change your address as long as the package has not been shipped. We cannot reroute a package once it has left our facility. If your package is missing, stolen, or lost in transit please contact us so we can assist you with your claim. While we’ll do everything we can to help you locate your package, we cannot refund or replace lost or stolen items.

 

What payment methods do you accept?

We accept all major credit cards: Visa, MasterCard, American Express, PayPal. 

 

RETURNS

 

What is your return policy?

If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund within 14 days of the invoice date. Original shipping charges are non-refundable. Items returned must be in original condition with tags attached and be returned in original packaging. Items must be unworn, unaltered, and unwashed. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Requests for refund or exchange of merchandise purchased must be accompanied by the original receipt. All shipping charges are non-refundable, no exceptions.

Please note, all ‘Sale’ items and customized orders are FINAL SALE and may not be exchanged or returned.

 

Is it free to return my order?

Any returns, whether domestic or international, are subject to the going shipping rates and are the responsibility of the customer to cover all return costs. Amor De Playa Jewelry does not provide free shipping labels for any returns/exchanges.

 

How do I start a return?

To begin a return visit the purchases page on Etsy, click the Help With Order button and follow the on-screen steps. Make sure to include any receipts and all original packaging in your return box.

If you are returning a gift, please contact us at amordeplayajewelry@gmail.com

 

Do you offer exchanges?

We do not currently offer exchanges for merchandise.

 

I received an incorrect/defective/damaged item. What do I do?

If you receive an incorrect or defective item, please email amordeplayajewelry@gmail.com a photo of the item you received with a brief description of the issue.


 

REPAIRS

 

Is there a warranty for my Amor De Playa piece?

All Amor De Playa jewelry is protected under a one year warranty.

 

How much is the repair fee?

For pieces purchased within the one year warranty, repairs will be free of charge. For pieces outside of the warranty, the repair fee is $50. Additional fees may be added if valuable components are determined to be missing from the piece.

 

How can I get my item repaired?

Start by sending a photo of the item in need of repair to amordeplayajewelry@gmail.com and include a description of the damage.

 

My item is tarnished, can this be repaired?

Unfortunately, tarnished jewelry is not eligible for repair. Tarnishing is considered natural wear for jewelry and we suggest checking out our Care page for tips and tricks on keeping your jewelry looking shiny and new!

 

How long do repairs take?

Repairs can take from 4-6 weeks to complete.

 

I lost one earring, what should I do?

In most cases, we are able to make a new earring to replace a lost one! We ask that you send in the remaining earring with your repair request form so that we are able to ensure the pair will match once the new earring is made. Please be advised that replacing an earring is not considered a warranty-covered repair and will cost half the price of the pair.

 

How can I check on the progress of my repair?

You will receive an update when we receive your item for repair and when we send it back out. 


 

Still need assistance? Please contact amordeplayajewelry@gmail.com and we'll get back to you within 24 hours.